Perfect Tenant Innovation, LLC ("PTI," "we," "us") is a technology platform that facilitates connections between landlords, tenants, service providers, and merchants. PTI:
Agent-of-Payee Clause: When PTI collects rent payments, security deposits, or any other funds from tenants on your behalf, PTI acts solely as your payment collection agent. Receipt of payment by PTI constitutes receipt by you, the landlord. You bear the risk of any loss once payment has been received by PTI acting as your agent.
All payment processing is performed by Stripe, Inc. ("Stripe"), a licensed money services business. PTI does not hold, store, or control payment card data. By accepting this Agreement, you authorize PTI to collect funds from tenants on your behalf and to disburse those funds to your connected Stripe account in accordance with the payout schedule described in your account settings.
PTI earns a platform fee disclosed at the time of transaction. All remaining funds are disbursed to your Stripe-connected account. PTI is not responsible for Stripe outages, delays, or disputes arising from Stripe's payment processing operations.
PTI operates as a neutral marketplace. PTI does not endorse any landlord, property, tenant, or service provider on the platform. Any ratings, scores, or rankings displayed on the platform are informational only and do not constitute PTI's endorsement or recommendation.
PTI is committed to compliance with the Fair Housing Act (42 U.S.C. § 3601 et seq.) and all applicable state and local fair housing laws. As a landlord using PTI, you represent, warrant, and agree that:
You agree to make your tenant screening criteria available to prospective applicants in writing upon request and prior to the submission of a rental application. PTI's matching system does not make final housing decisions — all accept/decline decisions are yours alone.
Notice: HUD issued formal guidance in May 2024 confirming that the Fair Housing Act applies to algorithmic and AI-assisted tenant screening and housing advertising. Housing providers may be liable for algorithmic screening results that produce disparate impact on protected classes, even without discriminatory intent. You are solely responsible for ensuring that your use of PTI's platform — including any AI-assisted features — complies with the Fair Housing Act.
PTI does not accept liability for Fair Housing Act violations resulting from your independent housing decisions. If you receive a fair housing complaint related to a tenancy on the PTI platform, you agree to cooperate with PTI's reasonable requests for information in connection with such complaint, provided that PTI's cooperation does not create any obligation for PTI to defend or indemnify you.
PTI's platform includes an AI-powered system ("Agent Zero") that assists with tenant-landlord matching, maintenance routing, support responses, and platform recommendations. By using PTI as a landlord, you acknowledge that:
You may request human review of any AI-influenced decision by contacting PTI support at perfecttenantinnovation@gmail.com. PTI will provide meaningful human review to the extent commercially reasonable within 5 business days of the request.
Important: Any market or pricing information provided by PTI is for your independent reference only. You must set your own rental prices independently. PTI expressly prohibits using PTI's pricing data as a substitute for your own independent pricing decision, or coordinating rental pricing with other landlords through the platform or any other means.
Tenant background screening and credit reports available through PTI are provided by third-party consumer reporting agencies ("CRAs"). You acknowledge that:
If you take adverse action (denial, conditional approval, higher deposit, or less favorable terms) against an applicant based in whole or in part on a consumer report, you are independently required by federal law to provide the applicant with a written adverse action notice that includes:
PTI provides automated adverse action notice workflows to assist you with this requirement. Use of PTI's automated notice tool does not transfer your FCRA obligations to PTI — you remain solely responsible for FCRA compliance.
Consumer reports must not be used to deny housing based on criminal records older than seven years, or based on arrest records that did not result in conviction, except as expressly permitted by applicable law. You agree to comply with these limitations in all rental decisions made using PTI's platform.
You will provide accurate, current, and complete information about yourself, your properties, and your business. Property listings, rent amounts, unit conditions, and availability must reflect the actual state of the property. You will promptly update information when it changes. Misrepresentation of a property is grounds for immediate account suspension.
You are solely responsible for:
You will communicate with tenants in a professional and lawful manner. You will not harass, threaten, or retaliate against tenants for exercising their legal rights, including the right to file maintenance requests, complaints, or fair housing claims.
Access to PTI's landlord features requires an active subscription. Subscription terms, pricing, and cancellation policies are set forth in your account settings and are subject to change with 30 days' notice. Subscription fees are billed in advance and are non-refundable except as required by applicable law or as expressly stated in PTI's refund policy.
Service providers (contractors, maintenance workers) who perform work at your properties through the PTI platform are independent contractors. They are not employees of PTI or of you unless you have entered into a separate employment agreement with them outside the PTI platform. PTI is not responsible for the work quality, licensing status, insurance coverage, or conduct of any service provider.
By approving a service provider work order through the PTI platform, you authorize PTI to process payment to the service provider upon work completion confirmation, in accordance with the fee agreed upon in the work order. PTI acts as payment agent for this transaction. You remain responsible for verifying that work was completed satisfactorily before approving payment release.
Disputes with service providers regarding work quality or payment must be raised within 72 hours of work completion confirmation through PTI's dispute workflow. PTI may facilitate dispute resolution but is not obligated to arbitrate or decide the outcome of service disputes.
This Agreement is governed by the laws of the State of Alabama, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
Any dispute arising out of or relating to this Agreement or your use of PTI's services must first be submitted to PTI's support team for informal resolution. If informal resolution fails within 30 days, disputes will be resolved through binding arbitration administered by JAMS under its Streamlined Arbitration Rules, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction for claims related to intellectual property or unauthorized use of the platform.
You waive any right to bring or participate in any class action or class-wide arbitration against PTI. All disputes must be resolved on an individual basis.
To the maximum extent permitted by applicable law, PTI's total liability to you for any claims arising under this Agreement is limited to the fees you paid to PTI in the three months immediately preceding the claim. PTI is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data, even if PTI has been advised of the possibility of such damages.
PTI may update this Agreement from time to time. When we make material changes, we will:
Your continued use of PTI's landlord features after the effective date of changes constitutes your acceptance of the updated Agreement. If you do not agree to the updated terms, you must stop using PTI's landlord features and close your landlord account.
| Version | Date | Summary of Changes |
|---|---|---|
| 1.0 | Feb 17, 2026 | Initial version — platform role, FHA, FCRA, landlord obligations |
| 1.1 | Jun 1, 2026 | Added agent-of-payee payment clause (Sec. 1.2), Agent Zero AI disclosure (Sec. 3), updated HUD May 2024 AI guidance (Sec. 2.3), RealPage rent-coordination prohibition (Sec. 3.3), FCRA 7-year limit (Sec. 4.3), class action waiver (Sec. 7.3) |
Questions about this Agreement may be directed to:
For urgent legal matters or formal legal notices, please use email and mark the subject line "Legal Notice — Landlord Agreement."