How can we help?
Contact us
Email us at perfecttenantinnovation@gmail.com. Tell us the email address on your account, your role (tenant, landlord, provider, merchant or Swarm), and what happened. Screenshots help.
Never send passwords, full card numbers, bank details or Social Security numbers by email. We will never ask for them.
- Mail: Perfect Tenant Innovation, LLC — 2087 Harmon St, Montgomery, AL 36107
Your account
Delete your account
In the app, open your Settings and choose Delete Account (for tenants and landlords it is under Danger Zone). If you can no longer sign in, email us from the address on your account with the subject "Delete my account". Retention periods for deleted data are listed in the Privacy Policy.
Download your data
In the app, open Settings → Data & Privacy → Export My Data. If your account type doesn't show that option, email us with the subject "Data export".
Can't sign in
Use Forgot Password? on the sign-in screen. If you signed up with Apple or Google, sign in the same way you did before. Staff accounts that lost their authenticator app need a super admin to reset two-step verification.
Subscriptions and payments
Bought in the app (Apple): manage or cancel it on your iPhone in Settings → your name → Subscriptions. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
Rent, job payments, payouts and shop orders: email us with the date, amount and what it was for. Don't include card or bank numbers.
Privacy requests
To access, correct or delete your information, or to opt out, email us with "Privacy Request" in the subject line (California residents: "CCPA Request"). Details are in the Privacy Policy.
Report a problem or unsafe content
Use the report option on the item in the app, or email us with "Report" in the subject line. If anyone is in immediate danger, call 911 first.