Support 

SUPPORT AND CONTACT

Perfect Tenant Innovation

Get Help

We are here to help. Choose the best way to reach us.

Email Support
Email: PerfectTenantInnovation@gmail.com
Response Time: 24 to 48 hours during business days.

Live Chat
Use the live chat feature in the app during business hours.

In-App Support
Open the app, go to Settings, tap Support or Contact Us, and submit your question or issue.

Frequently Asked Questions

Account and Login

How do I create an account?
Download the app and follow the onboarding process. You can sign up with email, Google, or Apple.

I forgot my password.
On the login screen, tap Forgot Password and follow the instructions sent to your email.

How do I delete my account?
Go to Settings, Account, Delete Account. This action cannot be undone.

Tenant Screening

How does tenant screening work?
When you apply to the tenant pool, we conduct background checks through verified third-party providers. Landlords review your profile and screening results.

What information is required?
Basic information such as name, email, and phone number, and optionally SSN for background checks. Sensitive information is encrypted.

How long does screening take?
Background checks typically complete within one to three business days.

Rewards Program

How do I earn rewards?
Complete missions, participate in challenges, and engage with the app.

How do I redeem rewards?
Go to the Rewards section in the app and follow the redemption process.

Do rewards expire?
Some rewards may have expiration dates. Check the terms of each reward.

Payments

How do I pay rent through the app?
Add a payment method in Settings, Payments, then schedule or make rent payments.

Is payment information secure?
Yes. Payments are processed through Stripe, a PCI-compliant processor. We do not store full card information.

What payment methods are accepted?
Credit cards, debit cards, and Apple Pay where available.

Technical Issues

The app is crashing.
Try closing and reopening the app. If the issue persists, contact support with details.

I am not receiving notifications.
Check your device notification settings and the app notification preferences.

How do I report a bug?
Contact support with details including device type and app version.

Report an Issue

When reporting a problem, describe the issue clearly, include screenshots if possible, note when it occurred, and include your device information.

Email: PerfectTenantInnovation@gmail.com

Privacy and Security

Privacy Policy: https://sites.google.com/view/perfecttenantinnovation/privacy-policy
Terms of Service: https://sites.google.com/view/perfecttenantinnovation/terms-of-service

Business Hours

Support Hours are Monday through Friday, 9 AM to 5 PM EST.
For urgent issues outside business hours, email us and we will respond as soon as possible.

Thank you for using Perfect Tenant Innovation.